Terms and Conditions

We accept all major credit cards, EFTPOS, and cash payments.

ZIP PAY is also available! Buy Now...Pay Later...

 

BOOKING AN APPOINTMENT:

When making a booking/ appointment we (may) require your credit card details to secure your booking.

Bookings are essential for all beauty treatments over one (1) hour.

We understand that sometimes you need to reschedule your appointment so we kindly ask that you give us at least 24hr notice.

Walk-in clients are also welcome!

 

APPOINTMENT CONFIRMATION:

For convenience, we will ask you for your *mobile phone number as this is the best form of contact for us. Appointment reminders are sent via text message.  24hrs - 48hrs prior to your appointment we will also call you to confirm your booking.

If you do not confirm your appointment we are unable to guarantee your booking.

Fail to show for an appointment/ booking will require *full payment of the treatment from your nominated *credit card.

No-show appointment/ bookings are noted on our booking system. If you have two (2)  *no shows we will require pre-payment for all your future appointment/ bookings.

Alternatively, we also reserve the right to refuse treatments at our discretion.

 

RUNNING LATE:

If you are running late we will endeavour to accommodate you as best we can. However, to avoid inconveniencing and delaying our other clients, we may not be able to guarantee your full treatment time.

 

PROMOTIONS:

Promotions are not able to be used in conjunction together or with any other offer. Special discounted offers are striclty one ( 1 ) per client.

 

REFUNDS: 

We do not provide refunds on retail products that have been opened or used. We do not refund gift vouchers.

Products can be refunded or exchanged if unopen/ unbroken seals and in original packaging when accompanied with receipt of purchase within seven (7) days from purchased date.

 

MEDICAL:

All clients must inform us prior to having treatments if they are pregnant, have skin conditions or allergies, or if you are receiving medical care from a doctor or health practitioner. Whilst we take all due care in performing our treatments and services, we are *not liable for any side effects which occur as a result of the client/ customer's own negligence.

 

GIFT VOUCHERS: 

Gift vouchers have no expiry, however they must be presented to redeem. Please take care of your gift voucher, if they are lost or stolen they cannot be replaced.*Gift vouchers are NOT redeemable for products, money and are non-transferable.

 

WEBSITE ( T & Cs ):

For promotional purposes on our website, we may use your personal feedback left on our social media platforms about your experience with the products and services we offer.

 

LINKS TO OTHER WEBSITES:

 Our Web site may contain links to the web sites of other companies and organisations. *The Lip Lab/ The Ultimate House is not responsible for the privacy practices or content of such Web sites.

 

COMMITMENT TO PRIVACY: 

The Lip Lab/ The Ultimate Beauty House is committed to protecting your privacy when collecting and handling your personal information.

We collect private information from all our clients/ customers. This information is used only 'in-house'  for the purpose for which it is collected to record *lipstick formulations for our clients or to determine the best services and treatments for you in our beauty salon.

We do not share your personal information with any third parties outside of *The Lip Lab  *The Ultimate Beauty House.

All client *photos/ images that are taken for skin treatments here at *The Ultimate Beauty House are keep filed and not disclosed to any third parties unless otherwise stated with prior consent in writing.

*Photos/ images taken of clients for *The Lip Lab used for marketing and advertising on our social media platforms are done so only with the prior consent of all parties.

From time to time, we may also use your information to contact you to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

 

RESERVED RIGHTS:

Ultimate Beauty Solutions PTY LTD  ABN 13607525771 reserves the right to change and alter these conditions without notification.

 

 

 

 

 

 

 

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